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How janda4d Protects Your Personal Data

Your personal information — from your account credentials to every deposit you make via DANA, OVO, GoPay or QRIS — is handled under a clear, documented privacy framework.

Data collected only with purposeDANA, OVO, GoPay, QRIS transactions logged securelyAccount data encrypted at restRetention periods clearly definedDelete or correct your data on request
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janda4d How janda4d Protects Your Personal Data
PRIVACY CONTACT

Reach Our Data Protection Team

If you need to request access to your stored data, ask us to correct inaccurate records, or want to understand how your DANA or OVO transaction history is held, our dedicated privacy contact paths are available around the clock. From Bandung or anywhere else in Indonesia, you can reach us 24 hours a day, 7 days a week through the channels below.

Team online

Live Chat

Open the live chat widget inside your account dashboard — our privacy team responds within 5 minutes during peak hours and under 15 minutes off-peak, 24/7.

Email Support

Send a written data request to our privacy inbox. We acknowledge every message within 2 hours and aim to resolve data-access or correction requests within 7 working days.

Account Help Centre

Navigate to Settings → Privacy in your account to submit a data download request or flag an inaccuracy directly — no separate email required, and the status is trackable in real time.

DATA HANDLING DETAIL

How We Handle Your Account and Privacy

Each item below describes a concrete practice we follow — not a policy aspiration. These steps apply to every active account and cover the full lifecycle of your data from the moment…

Cookie Usage

We use session cookies to keep you logged in, preference cookies to remember your lobby layout, and analytics cookies to measure page load times. You can manage cookie categories from the footer settings link without affecting your account login.

Account Security

Passwords are hashed using bcrypt with a unique salt per account. Two-factor authentication via SMS OTP is available under Settings → Security and we strongly encourage you to activate it before your first withdrawal.

Data Retention

Active account data is retained for the duration of your account plus 5 years after closure, in line with standard financial-record obligations. Device and IP logs are automatically purged after 90 days unless flagged for a security investigation.

Third-Party Sharing

Payment processors handling your GoPay or QRIS transactions receive only the minimum data needed to authorise each transfer — typically a transaction reference and amount. They are contractually prohibited from using that data for any other purpose.

Your Correction Rights

You can update your registered name, phone number and email address directly from the Account Profile page. For changes to identity-verified fields, submit a correction request via live chat and we will process it within 3 working days.

Data Download Request

Request a full export of your account data — including transaction history, login records and saved preferences — through Settings → Privacy. We compile and deliver the export file to your registered email within 72 hours of the confirmed request.

Your Privacy Questions, Answered

The questions below cover the scenarios that come up most often when you contact our team about data handling, account records and your rights under this policy. If your question is not listed here, the live chat channel connects you directly with our privacy team at any hour.

We collect your name, email address, phone number, date of birth and the payment method you register — such as your DANA or OVO wallet number. We also log your IP address and device type at each login for security purposes.

Payment identifiers such as QRIS dynamic codes and GoPay transaction references are tokenised immediately after each transaction completes. We store only the token and the transaction amount — never your full wallet credentials in recoverable form.

Yes. Go to Settings → Privacy inside your account and submit a data export request. We will email a structured file of your account data, transaction history and login records to your registered address within 72 hours.

For fields like email or phone number, edit them directly in Account Profile. For identity-verified fields, open live chat and submit a correction request — our team processes those within 3 working days and confirms the change by email.

We share data only with payment processors (for DANA, OVO, GoPay and QRIS transactions) and, where local law permits, with fraud-prevention services. We never sell your personal data, and all third-party contracts restrict secondary use.

Account data is retained for 5 years after closure to meet standard financial-record requirements. Device and IP logs are purged after 90 days unless a security flag is active. You may request confirmation of deletion timelines via email support.

Contact our privacy team via live chat or the email support channel listed above. We acknowledge all privacy complaints within 2 hours and aim to resolve them within 7 working days. Further escalation depends on local law in your jurisdiction.

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